terms

Terms & Conditions

Last Updated: 27/07/2025

IMPORTANT NOTICE

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "you") and Perfumify.lk ("we," "us," or "our"). By accessing, browsing, or using our website (www.perfumify.lk), creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and Disclaimer.

1. Company Information and Business Model

1.1 About Perfumify.lk

Perfumify.lk is a Sri Lankan e-commerce business specializing in high-quality perfumes inspired by popular designer fragrances. We operate as an independent brand and are not affiliated with, endorsed by, or connected to any designer fragrance houses, luxury brands, or their authorized distributors.

1.3 Contact Information

• Email: perfumify.lk@gmail.com
• Phone: +94777707929
• Address: Online Store Operated from Colombo

2. Eligibility and Account Requirements

2.2 Legal Capacity

By using our services, you represent and warrant that you have the legal capacity to enter into binding agreements and that your use of our website complies with all applicable local, national, and international laws.

3. Acceptance and Modification of Terms

3.2 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after modifications constitutes acceptance of the revised Terms.

3.3 Notification of Changes

For significant changes, we may notify users via email or prominent website notices, but it is your responsibility to regularly review these Terms.

4. Intellectual Property Rights

4.1 Our Intellectual Property

All content on Perfumify.lk, including but not limited to:

• Website design, layout, and user interface
• Text, images, graphics, logos, and photographs
• Product descriptions and marketing materials
• Audio, video, and multimedia content
• Software, code, and technical elements
• Brand name "Perfumify" and associated trademarks

...is the exclusive property of Perfumify.lk and is protected by Sri Lankan and international intellectual property laws.

4.2 Third-Party Trademarks

Designer fragrance brand names, trademarks, and logos mentioned on our website are used solely for:

• Descriptive and comparative purposes
• Reference to inspiration sources
• Customer understanding and product identification

We do not claim ownership of these third-party intellectual properties and use them under fair use principles.

4.3 User License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes only.

4.4 Prohibited Uses of Content

You may not:

• Copy, reproduce, or distribute any website content without written permission
• Use our content for commercial purposes
• Create derivative works based on our materials
• Remove or alter copyright notices or proprietary markings

5. Products and Services

5.1 Product Nature

Our fragrances are:

• Inspired interpretations of popular designer scents
• Original formulations created by Perfumify.lk
• NOT exact replicas, counterfeits, or unauthorized copies
• Oil-based compositions with unique characteristics

5.2 Product Information

• All product descriptions, images, and specifications are provided for informational purposes
• We strive for accuracy but do not guarantee that descriptions are error-free, complete, or current
• Actual products may vary slightly from website images due to photography, lighting, or manufacturing updates
• Fragrance perception is subjective and may vary between individuals

5.3 Product Availability

• Product availability is subject to change without notice
• We do not guarantee continuous availability of any specific product
• Discontinued products will be marked as such when possible

5.4 Fragrance Performance Disclaimer

We do not guarantee specific performance metrics including:

• Longevity duration
• Sillage (projection) distance
• Scent intensity levels
• Exact scent matching to inspiration fragrances

5.5 Application Recommendations

For optimal performance in Sri Lanka's tropical climate, we recommend applying fragrances primarily on clothing rather than directly on skin, as fabrics provide better scent retention in high-humidity environments.

6. Pricing and Payment Terms

6.1 Currency and Pricing

• All prices are displayed in Sri Lankan Rupees (LKR) unless otherwise specified
• Prices include applicable taxes where required by law
• Shipping costs are additional and calculated during checkout

6.2 Price Changes

We reserve the right to:

• Modify prices at any time without prior notice
• Correct pricing errors, even after order confirmation
• Update promotional offers and discounts

6.3 Payment Methods

• Accepted payment methods are displayed during checkout
• Payment must be completed in full before order processing
• We use secure payment processing systems to protect your financial information

6.4 Payment Processing

• Orders are subject to payment verification and fraud prevention checks
• We may delay or cancel orders if payment issues arise
• Bank charges or payment gateway fees are your responsibility

6.5 Promotional Offers

• Discounts and promotions are subject to specific terms and conditions
• Offers cannot be combined unless explicitly stated
• We reserve the right to limit or cancel promotional offers at any time

7. Order Process and Acceptance

7.1 Order Placement

When you place an order, you:

• Make an offer to purchase products at the displayed prices
• Authorize us to charge your selected payment method
• Agree to provide accurate shipping and billing information

7.2 Order Confirmation

• Order confirmation emails acknowledge receipt but do not guarantee acceptance
• We reserve the right to refuse or cancel any order for any reason, including:
  • Product unavailability
  • Suspected fraudulent activity
  • Pricing or technical errors
  • Violation of these Terms
  • Inability to process payment

7.3 Order Modifications

• Orders cannot be modified once payment is confirmed and processing begins
• Contact us immediately if you need to make changes
• We cannot guarantee accommodation of modification requests

7.4 Order Cancellation by Customer

• You may cancel orders before they are shipped
• Cancellation requests must be made via email or phone
• Refunds for cancelled orders will be processed according to our refund policy

8. Shipping and Delivery

8.1 Shipping Areas

• We currently deliver across Sri Lanka
• International shipping may be available for select locations (contact us for details)
• Some remote areas may have restricted delivery options

8.2 Delivery Timeframes

• Estimated delivery times are provided for guidance only
• Actual delivery may vary due to factors beyond our control:
  • Courier service delays
  • Weather conditions
  • Natural disasters or force majeure events
  • Customs processing (international orders)
  • Public holidays and local restrictions

8.3 Shipping Costs

• Shipping fees are calculated based on location and order value
• Free shipping thresholds (if applicable) are clearly displayed
• Additional charges may apply for remote locations

8.4 Delivery Requirements

• You must provide accurate, complete delivery information
• Someone must be available to receive the package
• We are not responsible for delays or losses due to incorrect addresses
• Alternative delivery arrangements may incur additional charges

8.5 Risk of Loss

Risk of loss and title to products pass to you upon delivery to the shipping address.

8.6 International Shipping

• Customers are responsible for customs duties, taxes, and import fees
• Delivery times may be extended due to customs processing
• Some countries may restrict perfume imports

9. Returns, Refunds, and Exchanges

9.1 General Return Policy

Due to the nature of fragrance products and hygiene considerations:

• We do not accept returns on opened, used, or tested products
• All sales are final unless products are defective or significantly different from description

9.2 Defective Product Returns

Returns are accepted only for products that are:

• Damaged during shipping
• Defective upon arrival
• Significantly different from the ordered item

9.3 Return Process

• Contact us within 24hours of delivery to report issues
• Provide photographic/video evidence of defects or damage
• Obtain return authorization before sending items back
• Return products in original packaging with all included materials

9.4 Refund Processing

• Approved refunds will be processed within 14 business days
• Refunds will be issued to the original payment method or via a bank transfer
• Shipping costs are non-refundable unless we made an error

10. Health, Safety, and Usage Guidelines

10.1 Product Safety

• All products are for external use only
• Never ingest perfume products
• Keep away from eyes, mucous membranes, and open wounds

10.2 Patch Testing

• We strongly recommend application on clothing since fabrics hold perfumes longer
• If you decide to apply on skin, always perform a patch test before full application
• Apply a small amount to your inner wrist or behind your ear
• Wait 24 hours to check for adverse reactions
• Discontinue use if irritation occurs

10.3 Sensitive Users

Individuals with the following conditions should consult healthcare professionals before use:

• Sensitive skin or allergies
• Respiratory conditions (asthma, etc.)
• Pregnancy or nursing
• Pre-existing medical conditions

10.4 Storage and Handling

• Store in cool, dry places away from direct sunlight
• Keep products away from heat sources and flames (products contain alcohol)
• Keep out of reach of children and pets
• Do not store in extreme temperatures

10.5 Health Disclaimer

While we take every precaution to ensure our products are safe and free from harmful ingredients, by using them, you acknowledge that:

• Fragrance reactions are individual and unpredictable
• We cannot guarantee absence of allergic reactions
• You use products at your own risk
• Our products are not intended for medical or therapeutic purposes

11. Prohibited Activities and User Conduct

11.1 Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose or in violation of applicable laws
• Engage in fraudulent activities or provide false information
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt our website functionality or security
• Use automated systems (bots, scrapers) to access our website without permission
• Copy, reproduce, or distribute our content without authorization
• Resell or redistribute our products without written permission
• Create fake accounts or impersonate others
• Post or transmit harmful, offensive, or inappropriate content

11.2 Consequences of Violations

Violations may result in:

• Immediate account suspension or termination
• Cancellation of pending orders
• Legal action where appropriate
• Reporting to relevant authorities

12. Privacy and Data Protection

12.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains:

• What personal information we collect
• How we use and protect your data
• Your rights regarding your personal information
• Cookie usage and tracking

12.2 Data Security

We implement appropriate security measures to protect your personal information, but cannot guarantee absolute security of data transmission over the internet.

12.3 Communications

By using our services, you consent to receiving:

• Order confirmations and updates
• Customer service communications
• Marketing communications (you may opt out)
• Important service announcements

13. Limitation of Liability and Disclaimers

13.1 Service Disclaimers

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information
• Uninterrupted or error-free operation

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Perfumify.lk and its owners, employees, agents, and affiliates shall not be liable for:

• Any direct, indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage
• Delays, errors, or interruptions in service
• Third-party actions or content
• Any damages exceeding the total amount paid for the specific product that gave rise to the claim

13.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, wars, or terrorist attacks
• Government actions or regulations
• Labor strikes or disputes
• Internet or telecommunications failures
• Supplier or courier service interruptions

14. Indemnification

By using our services, you agree to indemnify, defend, and hold harmless Perfumify.lk, its owners, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from:

• Your use or misuse of our products or services
• Your violation of these Terms
• Your violation of any rights of third parties
• Any content you submit or transmit through our website

15. Dispute Resolution and Legal Matters

15.1 Governing Law

These Terms and all related matters shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles.

15.2 Jurisdiction

Any legal disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Colombo, Sri Lanka.

15.3 Dispute Resolution Process

Before initiating formal legal proceedings, parties agree to:

1. Attempt good faith negotiation to resolve disputes
2. Consider mediation if direct negotiation fails
3. Exhaust these alternative dispute resolution methods before litigation

15.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. Severability and Entire Agreement

16.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Perfumify.lk regarding your use of our services and supersede all prior or contemporaneous communications and proposals.

16.3 No Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or our right to enforce it in the future.

17. Special Provisions

17.1 Wholesale and Commercial Use

• Wholesale inquiries require separate agreements
• Commercial use of purchased products requires written authorization
• Volume discounts may be available for qualified buyers

17.2 Affiliate and Partnership Programs

• Affiliate relationships are governed by separate agreements
• Unauthorized affiliate activities are prohibited
• Partnership opportunities may be available (contact us for details)

17.3 Gift Purchases

• Gift purchasers are responsible for ensuring recipient suitability
• Gift recipients are bound by these Terms regarding product use
• Special gift policies may apply during promotional periods

18. Contact Information and Customer Support

For questions, concerns, or assistance regarding these Terms & Conditions, please contact us:

📧 Email: perfumify.lk@gmail.com
📞 Phone: +94777707929
🏢 Address: Online Store operated from Colombo
🌐 Website: www.perfumify.lk
⏰ Support Hours: Monday to Sunday 9am to 9pm

19. Acknowledgment and Acceptance

By using our website, creating an account, or making a purchase, you acknowledge that:

• You have read and understood these Terms & Conditions
• You agree to be legally bound by these Terms
• You understand the nature of our products and services
• You accept the risks associated with online purchases and fragrance products

Thank you for choosing Perfumify.lk. We look forward to serving you!

These Terms & Conditions are effective as of the "Last Updated" date above and should be read in conjunction with our Privacy Policy and Disclaimer.

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